I'm a lover of love who is addicted to Starbucks and goes through weekly phases of favorite foods. I'm a wifey to a firefighter and a dogmom to a grumpy Whippet. I love having lunch dates and dream of traveling the world.
Part of giving a great client experience is always making sure your client knows what’s going on. Keeping them informed and up to date every step of the way helps them build confidence and trust in you.
So what sort of information should you be sending your client?
When your client in inquiring, you should at the very least be sending them your package details, including pricing, what they get, and any other fees or taxes. You should also let them know what to expect as far as the timeline of your working relationship. For weddings, this might be when you’ll shoot the engagement session, when you’ll go over final details of the day, and when they can expect their images.
You might have extra things within your business that you want to send to your client. Maybe you have a welcome guide for your brides, referral programs for your seniors, or pricing lists of the products you offer.
The bottom line: there’s no such thing as too much information when it comes to your clients. They’ll be grateful for keeping them in the loop!
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